Shipping policy

Shipping Policy — Enchanted Grove Wares

Last Updated: [12-06-2025]

At Enchanted Grove Wares, each item is carefully packaged and shipped with attention to detail. As a one-person business operating while working a full-time job, I appreciate your patience and understanding.

Processing Time

  • Orders are processed within 3–5 business days, depending on order volume and product availability.

  • During sales, holidays, or high-volume periods, processing times may extend slightly, but I work to fulfill orders as quickly as possible.

Shipping Locations

  • Domestic Shipping Only:
    I currently ship within the United States only.

  • International Shipping:
    International shipping is not offered at this time due to high shipping costs and logistical considerations.

Shipping Methods & Tracking

  • All packages are shipped using trusted U.S. carriers (e.g., USPS, UPS, or similar services depending on the item).

  • Tracking numbers are provided with every order and will be sent via email once your package has shipped.

Shipping Costs

  • Shipping rates are calculated at checkout based on package weight, size, and destination.

Damaged or Lost Packages

  • All items are packed with great care for safe arrival.

  • Enchanted Grove Wares is not responsible for damage caused during transit, as this falls under the responsibility of the mail carrier.

  • If your order arrives damaged, please file a claim directly with the carrier using your tracking information.
    You are always welcome to contact me if you need assistance locating tracking details or taking the first steps in filing a claim.

Order Address Issues

Please ensure that your shipping address is accurate at checkout. Enchanted Grove Wares is not responsible for delays or lost packages due to incorrect or incomplete addresses.

Questions?

If you have any questions about your shipment or need help with an order, feel free to reach out at any time.