FAQ

Frequently Asked Questions

What types of products do you offer?

We offer a selection of crystals and handmade polymer clay sculptures! 

How do I care for my crystals?

Crystals should be cleansed regularly using methods such as moonlight, smoke, or running water (check whether your specific crystal is water-safe first). Store them in a safe place away from direct sunlight to preserve their color and energy.

Are your products ethically sourced?

Yes, we are committed to sourcing our crystals as ethically as possible. 

Do you ship internationally?

Currently, EGW only ships within the United States. Please check our Shipping & Returns page for more details.

What is your return policy?

Please visit our Refund Policy page for detailed information about returns and exchanges.

How can I contact you?

You can reach us through our Contact Us page, and we'll respond as quickly as possible.

Why are my crystals in different shapes?

Each crystal is a unique natural formation. The shape depends on several factors such as mineral composition, growing conditions, geographical location, and how it formed in the Earth. Some crystals form points, while others form clusters, tumbles, natural fractures, or banding. This is what makes each crystal one of a kind!

What are imperfect crystals? 

These are crystal or other items with imperfections, such as chips, resin, uneven polishing, or other signs of damage. While they may not be perfect, these items or crystals still deserve to be enjoyed as they are! This is why they're sold at a discounted price compared to other pieces in the shop.